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When to start callback and when to cancel callback?


Asked by Jaylah Rowe on Nov 30, 2021 FAQ



Begins a blind transfer of the current call to the extension specified after the activation code. Starts a callback when the last outbound call is not busy. Cancels a callback. Starts a callback when the last outbound call is busy. Forwards all calls to the extension specified after the activation code.
Furthermore,
When a caller hears their estimated wait time to speak to an agent they’ll expect that callback to be on time. Callbacks may not occur at the exact moment the customer expects. The best practice is to communicate a range of estimated wait time.
And, In regards to callback ExecutionContext and SynchronizationContext, this method behaves the same as Cancel (). However, since CancelAfter () doesn’t execute the cancellation callbacks—rather, it simply starts the countdown timer then returns—exceptions raised by these callbacks aren’t propagated out of that method.
Besides,
Instead of telling just the caller to “Please call us tomorrow,” Mindful allows callbacks to be scheduled up to a week in advance. You can set the times and volume of calls scheduled through your Mindful UI. Plus customers can schedule through the SMS text and web channels using our low-code widget.
Next,
Callback isn’t just calling customers back on a voice line anymore. It’s a whole set of practices and supporting technologies that each lead to a better customer experience. Here are 10 ways a modern callback solution like Mindful should work for you.